Case Study: rankingCoach lifted payment success 18% and expanded to 20 countries with Zuora
Key results
The challenge
rankingCoach, an SEO and digital-marketing SaaS provider, aimed to scale globally while losing an estimated 17% in revenue opportunities to inefficient collections and payment failures. Failed payments triggered immediate service cancellation, increasing passive churn.
The solution
rankingCoach implemented Zuora Billing for multi-currency, multi-language invoicing, Zuora Collect for machine-learning-driven payment-retry optimization, and Zuora Workflow for automated customer communications.
“With Zuora Collect, you put in less effort and get better results.”
DWDaniel WetteCEO and Co-founder, rankingCoach
The results, in context
rankingCoach reported an 18% increase in its payment success rate within two months of adopting Zuora Collect. The company expanded to 20 new countries in 12 months, localizing its solution across 14 languages and 32 countries.