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Case Study: Motive automated collections and saved 10 minutes per invoice with Zuora Workflow
Motive Case StudySourced & dated by Case Study Desk
Key results
The challenge
Motive (formerly KeepTruckin), a fleet-management technology company, scaled rapidly as its subscriber base and overdue-invoice volume grew. Its manual collections process could not keep pace with that growth.
The solution
Motive used the Zuora Central Platform, Zuora Billing, and Zuora Workflow Builder to automate customer billing communications and collections.
“Zuora's Workflow Builder saves us 10 minutes per account that we used to manually manage.”
BSBen SeemanCredit and Collections Manager, Motive
The results, in context
Motive reported saving 10 minutes per account previously managed manually, freeing collectors several hours per day. During Q4, Workflow Builder automatically handled notifications for 3,000 credit-card failures. Company revenue grew from $10 million to $60 million between 2017 and 2018.
Products used
Zuora Zuora BillingZuora Zuora Workflow Builder