Product
PagerDuty PagerDuty Incident Management: sourced case studies
Every documented customer result that used PagerDuty PagerDuty Incident Management, each traceable to its original published source.
5 min
MTTA, down from 2-3 hours
Technology
Anaplan cuts MTTA from 2-3 hours to 5 minutes with PagerDuty
Anaplan · Sourced July 24, 2026
10%+
Reduction in SaaS incident-response spend
Retail
Bukalapak cuts incident-response SaaS spend 10%+ with PagerDuty
Bukalapak · Sourced July 24, 2026
1-2 min
Time to acknowledge, down from 10-15 min
Retail
John Lewis & Partners cuts incident acknowledgment to 1-2 minutes with PagerDuty
John Lewis & Partners · Sourced July 24, 2026
500%
MTTA & MTTR improvement
Retail
Picnic improves MTTA and MTTR by 500% with PagerDuty
Picnic · Sourced July 24, 2026
30%
Faster major-incident response
Technology
SAP reduces major-incident response time 30% with PagerDuty
SAP · Sourced July 24, 2026