E-commerceSourced
Case Study: Bukalapak cuts incident-response SaaS spend 10%+ with PagerDuty
Bukalapak Case StudySourced & dated by Case Study Desk
Key results
The challenge
Bukalapak, one of Indonesia's largest e-commerce platforms serving family-owned warungs across the country's grocery market, sought to increase operational efficiency and reduce the cost of its incident-response tooling.
The solution
Bukalapak switched to PagerDuty to consolidate incident response and improve operational efficiency across its SaaS stack.
“With PagerDuty, we were able to reduce our SaaS incident response platform spend by more than 10 percent.”
JYJun YaoSVP of Engineering, Bukalapak
The results, in context
By switching to PagerDuty, Bukalapak increased operational efficiency and reduced its SaaS incident-response platform spend by more than 10 percent.
Products used
PagerDuty PagerDuty Incident Management