Case Study: Anaplan cuts MTTA from 2-3 hours to 5 minutes with PagerDuty
Key results
The challenge
Anaplan, a connected planning platform used for demand visualization and sales forecasting, found that platform outages directly affected its customers. Its mean time to acknowledge incidents averaged 2-3 hours and mean time to resolution for high-severity incidents was around 3 hours.
The solution
Anaplan adopted PagerDuty to streamline incident detection, routing, and response, reducing the resources required to manage each incident and accelerating acknowledgment and resolution.
“By leveraging PagerDuty, Anaplan has minimized the resources needed for an incident and helped reduce our outage times, customer escalations and – in the end – helped save Anaplan a lot of money.”
AMAnkush MattooSenior Service Manager, Anaplan
The results, in context
Anaplan reduced MTTA from 2-3 hours to just 5 minutes and MTTR for critical incidents from around 3 hours to under 30 minutes. The company reports a 95% improvement in detecting and addressing incidents, and an estimated quarter of a million dollars in savings per year.