Case Study: IAG Loyalty reduces alert noise 70% with PagerDuty AIOps
Key results
The challenge
IAG Loyalty, which runs loyalty programs for International Airlines Group, wanted to deliver new products faster without operating costs scaling linearly with the business. Teams worked in silos, making it hard to bring the right people together and slowing issue resolution.
The solution
IAG Loyalty consolidated on the PagerDuty Operations Cloud, configured with code using Terraform, and applied AIOps to reduce noise and route the right alerts to the right people.
“Where we are today with PagerDuty is a noticeably more automated way of working. We've reduced the amount of time to get people up and running, and the amount of time to resolve mission-critical issues.”
JHJames HeadonCloud Operations Manager, IAG Loyalty
The results, in context
Using AIOps, IAG Loyalty reduced noise on certain services by 70%, giving teams time back for revenue-generating work and shortening the time to get people up and running and to resolve mission-critical issues.