Case Study: Picnic improves MTTA and MTTR by 500% with PagerDuty

Key results

The challenge

Picnic, a fast-growing online supermarket that delivers groceries on a precise schedule, needed to separate business and system operations from system development and administration as it scaled, while catching supply-chain issues early to prevent customer impact.

The solution

Picnic uses PagerDuty to identify issues early in the supply chain and route them to the right teams, separating operational response from development and administration.

The results, in context

Picnic reports improving its mean-time-to-acknowledge (MTTA) and mean-time-to-resolve (MTTR) by 500% with PagerDuty, helping the team mitigate issues before they reach customers.

Products used