Retail PharmacySourced

Case Study: Rexall raises engagement and eNPS with WorkTango Surveys

Rexall Case StudySourced & dated by Case Study Desk

Key facts · TL;DR

Company

Rexall

Industry

Retail Pharmacy

Challenge

Rexall needed a reliable, easy-to-run survey platform across a large workforce.

Headline result

Rexall's engagement score rose 34%, from 43.5% to 77.5%, and eNPS climbed to 42.2

Key results

34%

Overall engagement score increase

43.5% to 77.5%

20%

Increase in leadership scores

42.2

Average eNPS in 2021

up from 12.2 in 2020

The challenge

Rexall, a Canadian pharmacy chain, wanted a reliable and responsive survey partner and an easy setup process to measure and improve engagement across a large, distributed workforce.

The solution

Rexall used WorkTango's Surveys & Insights to run engagement surveys, track eNPS and leadership scores over time, and act on the results.

“We're constantly looking for evolution – and wanted a platform that will continue to evolve and change with us for the better.”
JG
Jason Garon
Director of Talent and Culture, Rexall

The results, in context

Rexall reported a 34% overall increase in its engagement score, from 43.5% to 77.5%, and a 20% increase in leadership scores. Its average eNPS grew to 12.2 in 2020 and rose to 42.2 by 2021.

Products used

WorkTango Surveys & Insights