Financial ServicesSourced

Case Study: American Eagle FCU lifts engagement with WorkTango Surveys and Action Plans

American Eagle Financial Credit Union Case StudySourced & dated by Case Study Desk

Key facts · TL;DR

Company

American Eagle Financial Credit Union

Industry

Financial Services

Challenge

AEFCU wanted shorter surveys and real accountability for acting on feedback.

Headline result

American Eagle FCU raised its engagement score 12 points, from 69 to 81, in 12 months

Key results

+12 pts

Employee engagement score

69 to 81, in 12 months

+23 pts

Action score

43 to 66

+16 pts

Favorability score

62 to 78

+18 pts

Participation rate

71 to 89

The challenge

American Eagle Financial Credit Union wanted to increase survey participation, shorten a lengthy survey instrument, and ensure leaders acted on employee feedback rather than letting it stall.

The solution

AEFCU adopted WorkTango's Surveys & Insights with Action Plans, cutting its survey from 80 questions to 20 and assigning accountability for follow-through on feedback.

The results, in context

Between March 2022 and March 2023, AEFCU's engagement score rose 12 points, from 69 to 81. Its action score rose 23 points (43 to 66), favorability rose 16 points (62 to 78), and participation rose 18 points (71 to 89). The credit union also reported a 100% improvement in leaders taking action on survey feedback.

Products used

WorkTango Surveys & InsightsWorkTango Action Plans