Case Study: Apple Federal Credit Union rebuilds recognition and eNPS with WorkTango
Key results
The challenge
Apple Federal Credit Union wanted to move away from paper-based recognition, drive broad platform adoption across departments, and rebuild staff loyalty after a period of decline.
The solution
Apple FCU implemented WorkTango's Recognition & Rewards (formerly Kazoo) to enable digital peer-to-peer and cross-department recognition and to measure eNPS.
“We just did our staff loyalty at the end of 2020, it was higher than it was in 2018. So even though we had that huge dip, when it came back up, it came back up higher than it was previously.”
JMJen MaddenAssociate Vice President of Talent Development, Apple Federal Credit Union
The results, in context
Apple FCU reported that 87% of staff engaged with the platform, 91% of employees received recognition, and 67% sent recognition, with 52% recognizing someone in another department. The credit union also reported a 13.5-point increase in eNPS and staff loyalty returning above its 2018 baseline.