Case Study: Pizza Pizza raises eNPS and engagement scores with WorkTango Surveys
Key results
The challenge
Pizza Pizza Limited, a Canadian restaurant chain with more than 750 locations, wanted to better understand employee sentiment and improve communication, recognition, and leadership perception across a large frontline workforce.
The solution
Pizza Pizza used WorkTango's Surveys & Insights to run recurring engagement surveys, track scores over time, and act on feedback about communication, recognition, and leadership.
“Trust has been built and internal communication has definitely gone up.”
TSTherese SousaHR Manager, Pizza Pizza
The results, in context
Across survey cycles from 2018 to 2021, Pizza Pizza's employee Net Promoter Score rose from -32 to -16 and then to +14, a 46-point increase. Its recognition and reward score climbed from 49% to 70%, its communication score from 61% to 77%, and its leadership score from 64% to 85%.