Case Study: TVS Motor lifts lead capture 35% with ElevenLabs multimodal agents
Key results
The challenge
TVS Motor Company is a global two-wheeler manufacturer operating across many international markets. It relied on static web forms for lead capture and slow manual processes for customer feedback.
The solution
TVS deployed multimodal AI agents on the ElevenLabs Agents platform to replace static forms with conversational AI and to run outbound voice calls for feedback across 25+ countries and 9 languages.
“ElevenLabs' AI agents have transformed our lead capture and customer feedback processes, delivering faster insights and significant cost savings while boosting engagement across multiple countries.”
ADAnand DasChief Digital & AI Officer, International Business, TVS Motor Company
The results, in context
ElevenLabs reports TVS achieved a 35% lift in lead capture versus traditional CTAs, an 80% reduction in feedback turnaround times, and a 35% reduction in cost per feedback, with integration completed in under a week.