Food deliverySourced
Case Study: Deliveroo reaches 75% of restaurants by phone with ElevenLabs voice agents
Deliveroo Case StudySourced & dated by Case Study Desk
Key results
The challenge
Deliveroo runs a large network of riders and restaurant partners that require frequent operational outreach, such as verifying restaurant hours and reactivating inactive riders. Manual outreach was slow and did not scale.
The solution
Deliveroo deployed ElevenLabs voice agents across rider onboarding, restaurant status verification, and rider check-in activation.
“The ElevenLabs platform is very intuitive, and support from the engineering team made deployment really efficient.”
AMAmy MarangonSenior Manager, Operations Strategy, Deliveroo
The results, in context
ElevenLabs reports Deliveroo reached 75% of restaurants by phone to verify operating hours, contacted 86% of partner sites, and had 30% of inactive riders confirm intent and complete applications within 7 days.
Products used
ElevenLabs ElevenLabs Agents