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Used-car retailSourced

Case Study: Cars24 sees 35% conversion uplift and 20% CSAT gain with ElevenLabs

Cars24 Case StudySourced & dated by Case Study Desk
Key facts · TL;DR
Company
Cars24
Industry
Used-car retail
Challenge
Sales intelligence and contact-center calls at scale
Headline result
35% conversion uplift; 20% CSAT improvement

Key results

+35%
Conversion uplift
Scribe on-ground intelligence
+20%
CSAT improvement
45%
Assisted sales
AI voice agents
-50%
Calling costs
AI voice agents

The challenge

Cars24 operates one of India's largest used-car retail networks with more than 300 hubs. It wanted better on-ground sales intelligence and lower-cost contact-center operations.

The solution

Cars24 deployed ElevenLabs Scribe for speech-to-text analysis of hub audio and ElevenLabs Agents to automate contact-center calls.

The results, in context

ElevenLabs reports a 35% conversion uplift and a 20% improvement in CSAT from Scribe-driven intelligence, alongside 45% assisted sales and a 50% reduction in calling costs from AI voice agents that completed 3 million minutes of calls.

Products used

ElevenLabs ElevenLabs Scribe (Speech to Text)ElevenLabs ElevenLabs Agents