HospitalitySourced
Case Study: The Resident raised audit scores from 74% to 95% and doubled engagement with TalentLMS
The Resident Case StudySourced & dated by Case Study Desk
Key results
The challenge
The Resident, a UK hotel group, needed to maintain consistent training standards across multiple properties and prepare distributed teams for audits.
The solution
The group centralized training on TalentLMS, delivering role-based learning paths, Standards of Excellence documents, videos, and knowledge checks accessible on demand.
“Since implementing TalentLMS, our group engagement score has more than doubled, increasing from +18 to +39.”
SBSarah BrickwoodLearning and Development Consultant, The Resident
The results, in context
After centralizing training, audit scores increased from 74% to 95%. The group engagement score more than doubled, rising from +18 to +39 within 12 months, with full visibility into individual and hotel-level performance.
Products used
TalentLMS TalentLMS