Case Study: RSM US automates 82% of managed SOC cases with Torq HyperSOC

Key results

The challenge

RSM US, a globally recognized MSSP protecting hundreds of enterprise and mid-market clients, needed to scale its managed SOC operations without simply hiring more people. A fragmented toolset forced analysts to jump between multiple panes of glass on every incident, and client onboarding consumed 75+ hours per month and hundreds of thousands of dollars per year, cutting into margins.

The solution

After a series of proofs of concept, RSM standardized on Torq HyperSOC across its RSM Defense managed SOC, choosing it for its scalable architecture and hyperautomation capabilities. Drag-and-drop, no-code workflows let RSM consolidate and orchestrate its stack — including integrations across SentinelOne, Stellar Cyber, and Intezer — without expensive specialized hires.

The results, in context

Torq HyperSOC automates 82% of all of RSM's managed SOC cases, meaning thousands of fewer cases for analysts to handle each month and letting the team focus on high-priority resolution. During the migration, RSM launched over 200 customers onto the platform in just three weeks.

Products used