Case Study: Deepwatch automates over 90% of Tier 1 and 2 tasks with Torq
Key results
The challenge
Deepwatch, a managed security platform for the cyber-resilient enterprise, was growing fast and needed to enhance the precision of its threat response while connecting its entire security stack for autonomous operations at scale. Its legacy SOAR was failing on all fronts and could not keep pace with the business.
The solution
Deepwatch standardized on the Torq Hyperautomation Platform across its global security infrastructure, using it to build and deploy complex workflows and to unify systems with AI for auto-analyzing incidents. Torq's out-of-the-box integrations and on-the-fly workflow building replaced the rigidity of legacy SOAR.
“New customers are seeing faster onboardings than we've seen ever.”
MDMicah DonaldFormer Sr. Director of Solutions Engineering, Deepwatch
The results, in context
Deepwatch uses Torq Hyperautomation to expedite analysis and triage and to automate over 90% of Tier 1 and Tier 2 tasks, leading to faster case validation and response. The team can now create and deploy complex workflows more than 10x faster than with legacy SOAR, and reports faster customer onboarding than ever before.