Case Study: HWG Sababa speeds MTTI/MTTR 95% and auto-manages 55% of alerts with Torq
Key results
The challenge
Global MSSP HWG Sababa reached a tipping point in its growth when its in-house automation tool, which required custom coding, became too time-consuming and resource-intensive to keep up with an expanding SOC and customer portfolio. With hundreds of global customers and many playbooks ideal for automation, the team needed a reliable, easy-to-build platform with fast, flexible integrations.
The solution
After researching vendors on Gartner and G2, HWG Sababa chose Torq for its vendor-agnostic, no-code automation and extensive pre-built integrations. In a proof of concept, the team recreated years' worth of automation development in a matter of weeks, then focused first on automating the alert management and repetitive Tier-1 tasks that most consumed analyst time.
“With Torq, we were able to recreate a good amount of the automations we'd built over the course of years in just a few weeks. We couldn't do that with other technologies we evaluated.”
GCGianmaria CastagnaSupervisor of Automation, HWG Sababa
The results, in context
Torq sped up MTTI/MTTR by 95% for medium- and low-priority cases and 85% for high-priority cases, with investigation and response now occurring nearly simultaneously in under eight minutes. The platform automatically manages about 55% of HWG Sababa's total monthly alert volume, which has nearly doubled the security team's productivity and boosted operational capacity by 95%.