Case Study: Revolut resolves support tickets 8x faster with ElevenLabs Agents
Key results
The challenge
Revolut serves more than 70 million customers globally across nearly 40 markets. It needed a voice support provider that could handle that complexity, speed and language coverage without sacrificing quality or security.
The solution
Revolut deployed ElevenLabs Agents for voice customer support across the UK and Europe, covering more than 4 million customers in over 30 languages while retaining control of orchestration.
“ElevenLabs delivered the best voices and lowest latency, kept us in control of orchestration, and met our security bar with PCI compliance and zero retention options.”
IAInes AzevedoTech Product Owner (AI), Revolut
The results, in context
ElevenLabs reports that Revolut achieved an 8x reduction in time to resolution, with tickets solved in under 5 minutes versus more than 40 minutes previously, alongside a 99.7% successful call completion rate.