Case Study: Specsavers saves 225 days of monthly effort and cuts training time 75% with PagerDuty

Key results

The challenge

Specsavers, an international optical and audiology healthcare business with a global supply chain and 2,000+ stores, had accumulated point automation use cases across the estate over a decade. It needed governance and standardization without stifling development.

The solution

Specsavers rolled out PagerDuty Runbook Automation Self-Hosted with a lightweight framework of standards and best practices, applying it to the IT service desk, edge automation, and retail store operations.

The results, in context

Specsavers now executes over 120,000 jobs each month, equivalent to 225 days of effort or the work of 30 employees. Faster onboarding means a junior employee can reach effectiveness within one month, a 75% reduction in the time previously required for technical training.

Products used