Case Study: Medbelle schedules 2.5x more qualified appointments with Synthflow Voice AI
Key results
The challenge
Medbelle, a personal healthcare provider, struggled to manage patient appointments efficiently, especially outside working hours or when consultants were unavailable. Missed calls, delayed responses, and administrative burdens meant patients often waited one to two days for an answer.
The solution
Medbelle deployed Synthflow's AI voice assistant to manage scheduling and queries, integrating with consultants' calendars. Equipped with a knowledge base, the assistant answered frequently asked questions, qualified patient needs, and scheduled appointments during and outside office hours, adding a telephone-based booking touchpoint.
“The AI assistant has dramatically improved how we manage our schedules. Our consultants can now focus on patient care without being bogged down by administrative tasks.”
LDLeander De LaporteCEO of Medbelle
The results, in context
Medbelle reported a 60% increase in scheduling efficiency and 2.5x more qualified appointments after pre-qualifying patient needs before scheduling. The company also reported a 30% reduction in no-show rates and a 25% improvement in patient satisfaction scores.