Case Study: Euro Paper cuts service time 35% and doubles inbound orders with Synthflow Voice AI
Key results
The challenge
Euro Paper, a family-run cash register paper manufacturer serving 50,000 clients, faced modern customer expectations clashing with traditional workflows. Rising inquiries and limited staff led to slow quotes and delays, causing missed opportunities.
The solution
Euro Paper deployed a German-speaking Synthflow voice AI agent to handle inbound customer service calls 24/7, delivering accurate quotes in seconds and guiding product selection. After early wins, the company expanded the AI's mandate to sales qualification, upselling, and order tracking.
“What impressed us most about Synthflow's voice AI agents wasn't just their ability to handle customer support, it was how naturally they transitioned into driving sales. In just a few weeks, we went from using AI to answer questions to using it to close deals.”
FLFrank LorenzCEO and Co-Founder of Euro Paper
The results, in context
Euro Paper reported 35% faster customer service and about four hours of team time saved each day by automating order intake and product inquiries. The company doubled its daily order volume without expanding sales staff or infrastructure and reported a 15% lift in customer satisfaction from post-interaction surveys.