Case Study: Kleindienst Group scales lead outreach with Synthflow Voice AI, cutting cost ~90%
Key results
The challenge
Kleindienst Group, the largest European developer in the U.A.E., needed extensive resources to qualify tens of thousands of leads across regions. Each sales representative could handle only 60-80 calls a day, leaving the majority of its 250,000-plus leads untouched and causing follow-up delays and higher labor costs.
The solution
The company deployed Synthflow's real-time Voice AI to automate the full qualification cycle from first call to meeting booking, connecting its in-house CRM in under an hour. The AI agents qualify and route property inquiries, handle receptionist and scheduling tasks, and power internal sales-training roleplays, scaling to over 1,000 calls daily within days.
“When management saw how many calls we completed in a single day, the meeting literally stopped. They said, 'Wow, that's impressive - scale it up.'”
VJVikas JaswaniSenior Marketing Manager, Kleindienst Group
The results, in context
Kleindienst Group reported that its AI agents process over 30,000 outbound and inbound calls monthly across a database of 277,000+ contacts, with 100% call coverage including after-hours. The system surfaces roughly 1% high-intent warm leads from a largely unqualified dataset and reduced operational cost by approximately 90%, replacing the workload of about 10 tele-sales agents.