Payments / BNPLSourced
Case Study: Klarna cuts time to resolution 10x with ElevenLabs voice agents
Klarna Case StudySourced & dated by Case Study Desk
Key results
The challenge
Klarna is a global payments and shopping company serving customers across dozens of markets. It wanted first-line phone support that could operate at scale for its large US customer base without long resolution times.
The solution
Klarna deployed ElevenLabs' voice AI agent as first-line phone support for US customers, handling inbound calls before routing to human agents where needed.
“We were looking for a voice solution that could work at scale from day one.”
CGCamilla GieseckeChief Operating Officer, Klarna
The results, in context
ElevenLabs reports that Klarna improved resolution times by 10x with the voice agent, which is available to 35 million US customers. Klarna is expanding the deployment toward 114 million customers worldwide.
Products used
ElevenLabs ElevenLabs Agents