Construction & Facilities MaintenanceSourced

Case Study: First Response grows sales 55% year-over-year after centralizing KPIs in Databox

First Response Maintenance Services Case StudySourced & dated by Case Study Desk

Key facts · TL;DR

Company

First Response Maintenance Services

Industry

Construction & Facilities Maintenance

Challenge

No centralized visibility into KPIs across many tools.

Headline result

First Response Maintenance Services consolidated data from 17+ sources into Databox and reported 55% year-over-year sales growth, a 70% increase in KPI visibility, and 40% growth in goals achieved.

Key results

+55%

Sales growth year-over-year

after centralizing KPIs in Databox

+70%

Increase in KPI visibility

across the company

+40%

Growth in goals achieved

as published by Databox

The challenge

First Response Maintenance Services lacked centralized visibility into its KPIs and spent excessive time logging in and out of multiple analytics platforms. The company had no clear benchmark or shared mechanism to track and improve sales performance across the business.

The solution

The company connected 17 or more data sources into Databox, including HubSpot (Service, CRM and Marketing), Google Ads, LinkedIn Ads, Google Analytics, Google Search Console, Xero and others. It built sales leaderboards, marketing performance dashboards and financial dashboards to monitor KPIs in one place.

“It really did drive results positively.”
TP
Tim Petersen
Founder & Licensed Builder, First Response Maintenance Services

The results, in context

After centralizing its metrics in Databox, First Response reported growing sales by 55% year-over-year. The visibility of KPIs throughout the company increased by 70%, and the number of goals the company actually achieves grew by 40%, as published by Databox.

Products used

Databox Databox DashboardsDatabox Databox Goals