Data analytics & BPOSourced
Case Study: EXL onboards contact-center agents 20% faster with ElevenLabs simulations
EXL Case StudySourced & dated by Case Study Desk
Key results
The challenge
EXL is a global data analytics and digital operations company that trains large numbers of contact-center agents. Traditional onboarding was slower and less immersive than desired.
The solution
EXL integrated ElevenLabs Agents into its Operations AI platform to run voice-first training simulations for new contact-center hires.
“For training to work, the simulation has to feel real. ElevenLabs delivered the emotional nuance, low latency, and voice stability we needed to make every interaction immersive and believable.”
BSBaskaran SHead of AI Products, EXL
The results, in context
ElevenLabs reports EXL achieved 20% faster onboarding, trained more than 5,000 new hires on the platform, and deployed it across 20+ strategic clients.
Products used
ElevenLabs ElevenLabs Agents