Case Study: Evolution Laser Clinic captures missed-call revenue with Mindbody's AI receptionist
Key results
The challenge
Evolution Laser Clinic, founded in Australia in 2003 with 25 locations, runs a fast-paced environment of short treatments with clients in and out all day. A high call volume meant many phone calls went unanswered, and the clinic had no online store when pandemic lockdowns forced it to move sales online.
The solution
Evolution used Mindbody to stand up an online store quickly and adopted Messenger[ai], Mindbody's AI receptionist, to capture appointments from missed phone calls. It also uses Mindbody reporting for retention tracking and monthly KPIs.
“I think it was within a matter of 10 days we had our online store, which was amazing.”
BSBen StewartCEO, Evolution Laser Clinic
The results, in context
Evolution launched its online store within about 10 days, allowing it to retain clients during lockdown. With Messenger[ai] capturing missed calls, one location alone is pulling in an extra $5,400 AUD a month.