Case Study: EQ Bank lifts document verification completion 10% with Trulioo
Key results
The challenge
EQ Bank, a Canadian challenger bank, needed to replace its document verification vendor before a major Super Bowl advertising campaign in 2024. The bank required a solution that could scale, provide a strong user experience, and meet stringent compliance and fraud-detection standards within a three-month implementation window.
The solution
EQ Bank adopted Trulioo KYC Documents with Workflow Studio, a no-code drag-and-drop workflow builder that enabled rapid configuration changes without developer cycles.
“Being able to make changes to our configuration without having to go through developer cycles was huge to me.”
KAKhamil AlhadeGrowth Product Manager, EQ Bank
The results, in context
Trulioo reports a 10% increase in document verification completion rate, an 89% document verification rate, and a 3% increase in overall onboarding conversion rate.