Case Study: DocuSign centralizes research and design on Miro
Key results
The challenge
DocuSign's research and design teams worked across multiple disconnected tools, making it hard to manage tasks and maintain a shared space for complex product concepts. The organization wanted a central collaboration surface for meetings and design work.
The solution
DocuSign standardized on Miro as its core collaboration tool, running meetings on shared boards and documenting design work, follow-up commitments, and agreed actions in a single visual workspace.
“Miro is everywhere. We can't live without Miro, I'll tell you that much. It's our core collaboration tool.”
MPMariné PalamutyanUX Research Manager, DocuSign
The results, in context
DocuSign estimated roughly $800K in annual savings from about four hours saved per employee each week, and measured a 74% improvement in meeting effectiveness. In internal surveys, 90% of users said discontinuing Miro would negatively affect their work, and Miro scored 8 out of 10 for improving productivity.