Product
Siena Siena AI: sourced case studies
Every documented customer result that used Siena Siena AI, each traceable to its original published source.
4.88/5
CSAT score
Sustainable fashion (DTC)
Aday scales CX at 4.88/5 CSAT with Siena
Aday · Sourced Not dated (sourced Jul 2026)
71%
Automation rate
Eco laundry detergent (DTC subscription)
Earth Breeze reaches 71% automation at 4.87 CSAT with Siena
Earth Breeze · Sourced Not dated (sourced Jul 2026)
80-90%
Reduction in first response time
Protein and supplements (DTC)
Equip Foods cuts first response times 80-90% at 4.5/5 CSAT with Siena
Equip Foods · Sourced Not dated (sourced Jul 2026)
91%
CSAT maintained across AI and human team
Men's apparel (DTC)
Fresh Clean Threads holds 91% CSAT while automating tickets with Siena
Fresh Clean Threads · Sourced Not dated (sourced Jul 2026)
42%
Of conversations handled by AI
Corporate gifting platform
Goody handles 3x holiday conversations and 42% of chats with Siena
Goody · Sourced Not dated (sourced Jul 2026)
90%
Faster first response time
Sports nutrition and supplements (DTC)
Momentous reaches 90% faster first response and 100% CSAT with Siena
Momentous · Sourced Not dated (sourced Jul 2026)
50%
Of conversations handled by AI
Shapewear and apparel
Spanx automates 50% of conversations and halves handle time with Siena
Spanx · Sourced Not dated (sourced Jul 2026)
1 min
Response time (from 4 days)
Sea moss supplements (DTC)
True Sea Moss automates 80% of tickets and cuts response time from 4 days to 1 minute with Siena
True Sea Moss · Sourced Not dated (sourced Jul 2026)
36 sec
First response time (from 20 hours)
Performance and travel apparel (DTC)
Western Rise cuts first response time from 20 hours to 36 seconds with Siena
Western Rise · Sourced Not dated (sourced Jul 2026)