Home Goods (Subscription)Sourced

Case Study: Earth Breeze reaches 71% automation at 4.87 CSAT with Siena

Earth Breeze Case StudySourced & dated by Case Study Desk

Key facts · TL;DR

Company

Earth Breeze

Industry

Home Goods (Subscription)

Challenge

Scaling responsive, high-quality support for a growing subscription customer base.

Headline result

Earth Breeze reached a 71% automation rate with a 4.87 CSAT score and 97.31% customer experience performance using Siena, nearing an 80% automation goal in under a year.

Key results

71%

Automation rate

80% goal nearly reached in under a year

4.87

CSAT score

97.31%

Customer experience performance (CXP)

The challenge

Earth Breeze, an eco-friendly laundry detergent subscription brand, needed to scale responsive customer support as its customer base grew. Maintaining fast, high-quality responses across channels was a priority.

The solution

Earth Breeze deployed Siena to automate a majority of customer conversations while tracking quality through CSAT and customer experience performance metrics. The team set an 80% automation target and monitored progress toward it.

The results, in context

Earth Breeze reported a 71% automation rate alongside a 4.87 CSAT score and 97.31% customer experience performance. The company described nearly reaching its 80% automation goal in under a year.

Products used

Siena Siena AI