Industry
SaaS / Technology: sourced results
Vendors and case studies with documented, sourced customer outcomes in SaaS / Technology.
Case studies
85%
reduced implementation time
SaaS / Technology
Aircall cuts implementation time 85% and costs 30% by switching to RudderStack
Aircall · Sourced June 1, 2025
$18M
support costs avoided
SaaS & Technology
Aurea avoids $18M in support costs scaling across 14+ products with Kayako
Aurea · Sourced Jul 2026
68%
autonomous resolution
SaaS & Technology
Contently scales support for 165,000+ creators with 68% autonomous resolution on Kayako
Contently · Sourced Jul 2026
22h to 6h
long-running job runtime
SaaS / Technology
DocuSign cuts long-running job runtime from 22+ hours to 6 hours with Matillion
DocuSign · Sourced June 1, 2025
68%
AI-autonomous resolution
SaaS & Technology
IgniteTech reaches 68% AI-autonomous resolution across 30+ products with Kayako
IgniteTech · Sourced Jul 2026
$100,000
annual savings
SaaS / Technology
Kajabi saves $100,000 a year with a warehouse-native CDP on RudderStack
Kajabi · Sourced June 1, 2025
-19%
support backlog
SaaS & Technology
Khoros cuts support backlog 19% and avoids $885K Salesforce spend with Kayako One
Khoros · Sourced Jul 2026
80%
tickets eliminated
SaaS & Technology
Trilogy eliminates 80% of support tickets and saves $5M with Kayako
Trilogy · Sourced Jul 2026