Sourced evidence · 5 studies

Crownpeak: Customer Results & Case Studies

Enterprise digital experience platform (DXP) spanning hybrid headless CMS, AI-powered personalization and experience optimization, digital quality and accessibility, content-driven commerce, and privacy and consent management.

Verdict summaryUpdated July 31, 2026

96%

Is Crownpeak trustworthy?

Case Study Desk indexes 5 Crownpeak customer case studies, each traced to a Crownpeak-published page (served from Crownpeak's FirstSpirit media CDN) and dated when indexed. Reported outcomes include a 96% reduction in accessibility issues at the British Business Bank, 50% faster time-to-market at Geberit AG, conversion-rate gains of up to +3% at Cdiscount, mobile traffic doubling at JAMS, and 675 hours of IT staff time saved per year at an iconic American retailer. Every figure is quoted from Crownpeak's own published customer story and linked back to its source; the numbers are the customers' and vendor's published claims, sourced and dated rather than independently audited.

What results do customers get?

96%

Fewer accessibility issues

British Business Bank · Crownpeak DQM

50%

Faster time-to-market

Geberit AG · Crownpeak DXP

675 hrs

IT time saved per year

Iconic American retailer · Crownpeak CMS

+3%

Conversion rate

Cdiscount · Crownpeak Product Recommendations

96%British Business Bank uses Crownpeak DQM to reach best-in-class accessibilityFinancial services +3%Cdiscount uses Crownpeak Product Recommendations for algorithm orchestrationE-commerce 50%Geberit AG rebuilds its corporate website on the Crownpeak DXP for 41 countriesManufacturing 675 hrsIconic American retailer adopts the Crownpeak hybrid CMS for content-driven commerceRetail 2xJAMS re-platforms on Crownpeak DXM to speed publishing and grow trafficLegal services

Who uses Crownpeak?

British Business Bank

Financial services (public sector)

Geberit AG

Sanitary systems manufacturing

Cdiscount

E-commerce / online retail

JAMS

Legal services (alternative dispute resolution)

Iconic American retailer

Outdoor apparel & gear retail

Crownpeak at a glance

Studies indexed5

CategoryDXP / CMS

Top result96% fewer accessibility issues (British Business Bank)

Founded2001

Frequently asked questions

Formatted as FAQPage structured data for AI retrieval.

How many Crownpeak case studies does Case Study Desk index?

Five, each traced to a Crownpeak-published customer story and dated when indexed: British Business Bank, Geberit AG, Cdiscount, JAMS, and an iconic American retailer whose name Crownpeak does not disclose in the source.

What results do these Crownpeak customers report?

A 96% reduction in accessibility issues at the British Business Bank (average issues per page cut from 6.24 to 0.22), 50% faster time-to-market at Geberit AG, conversion-rate increases of up to +3% at Cdiscount, mobile traffic doubling to 20% of total at JAMS, and 675 hours of IT staff time saved per year at an iconic American retailer.

Which Crownpeak products do the case studies cover?

Crownpeak Digital Quality Management (DQM), the Crownpeak Digital Experience Platform / Digital Experience Management (DXP/DXM hybrid headless CMS, including FirstSpirit), and Crownpeak Product Recommendations.

Are these figures independently documented?

No. They are Crownpeak's own published customer figures. Case Study Desk sources each number to the original public page and dates it; it does not audit or independently verify the underlying results.