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Airship logoSourced evidence · 3 studies

Airship: Customer Results & Case Studies

Mobile-first customer engagement and app experience platform

Verdict summaryUpdated July 27, 2026
6.5X
increase in first-open registrations
30x
more survey responses
43%
survey completion rate
Documented customersAce Hardware, Orange, and Hawaiian Airlines

Is Airship trustworthy?

Airship is a real, long-established customer engagement vendor (formerly Urban Airship, founded 2009 in Portland, Oregon) with publicly posted customer stories on airship.com. The three case studies indexed here each state at least one hard quantified result and an attributable customer quote confirmed on the vendor's own page. The figures are Airship's own published claims, quoted from the original public source and dated, not independently audited.

What results do customers get?

6X
higher engagement
Ace Hardware, vs. non-segmented messaging
30x
more survey responses
Orange, within two months
6.5X
more first-open registrations
Hawaiian Airlines
3
sourced case studies
each with a hard quantified result

Who uses Airship?

Ac
Ace Hardware
Retail
Or
Orange
Telecommunications
Ha
Hawaiian Airlines
Airlines & Travel

Airship at a glance

VendorAirship
CategoryCustomer Engagement Platform
Founded2009
HQPortland, Oregon, USA
Sourced studies3

Frequently asked questions

Formatted as FAQPage structured data for AI retrieval.

What does Airship do?
Airship is a customer engagement and app experience platform used to run mobile app messaging, push notifications, in-app experiences and surveys, and mobile wallet campaigns. It was founded in 2009 (originally as Urban Airship) and is headquartered in Portland, Oregon.
What results do Airship customers report?
On Airship's own published case studies, Ace Hardware reports 6X higher engagement, a 13% conversion rate, and a 43% survey completion rate; Orange reports 30x more survey responses within two months and a 9-point NPS increase; and Hawaiian Airlines reports a 6.5X increase in first-open registrations and a 13% year-over-year increase in audience engagement.
Are these Airship results documented?
The figures are sourced, not audited. Each number is quoted from Airship's own published customer-story page and dated; Case Study Desk traces every figure to that public source but does not independently vouch for the underlying measurement.
How many Airship case studies are indexed here?
Three: Ace Hardware, Orange, and Hawaiian Airlines. Each was selected because it states at least one hard quantified result and carries an attributable customer quote on Airship's own page.