Case Study: Wyndham Hotels & Resorts cuts identity development labor 85% with Okta
Key results
The challenge
Wyndham operates around 9,100 hotels across more than 90 countries, with thousands of employees and hundreds of thousands of franchisees needing access to applications. Identity was spread across multiple systems, which made access and offboarding hard to manage and audits slow to complete.
The solution
Wyndham adopted Okta Workforce Identity, starting with Single Sign-On in 2016 and expanding to around 160 applications. It added Okta Workflows to automate identity tasks, Lifecycle Management for onboarding and offboarding, and Okta Identity Governance for access reviews, and rolled out Auth0 to its loyalty members.
“Having the ability to offboard users by instantly turning off access with Okta SSO has been sensational.”
JGJoseph GothelfVice President, Cybersecurity, Wyndham Hotels & Resorts
The results, in context
Wyndham reported that SSO usage rose 40% within 90 days and that centralizing administration drove a 75% increase in staff operations efficiency. Okta Workflows removed hundreds of lines of code and reduced ongoing development labor costs by 85%, while Okta SSO enabled a 100% reduction in the time to turn off access and Okta Identity Governance cut audit completion time by 50%.