Case Study: Box saves thousands of hours by automating identity with Okta
Key results
The challenge
Box serves 115,000 companies, including 67% of the Fortune 500, and needed access that stays secure across every application while scaling with a fast-growing business. Manual password resets and account-related IT support tickets consumed team time, and adding new applications was slow.
The solution
Box uses Okta Workforce Identity, with Universal Directory as a single source of truth for identity and Okta Workflows, a no-code automation tool, to automate password resets and account-related support tasks. More than 150 applications are integrated through Okta.
“As we add more employees to the organization, the time and money we're saving through automation only increases.”
MSMark SchooleySenior Director of IT Operations and Engineering, Box
The results, in context
Box reported saving thousands of hours by automating password resets and account-related IT support tickets with Okta Workflows, and it can now make new applications available to employees in under 20 minutes, integrating a new application in 15 to 20 minutes rather than the days it used to take. More than 150 applications are integrated through Okta Workforce Identity.