Case Study: Workable scales customer training 113% with Livestorm
Key results
The challenge
Workable's customer education team was running 15 to 20 near-identical training calls each week as the company moved upmarket to enterprise customers. Their prior tool lacked the branding customization, scalability, and engagement measurement the team needed to grow without adding headcount.
The solution
Workable moved onboarding and training to Livestorm, using automated on-demand events across multiple time zones, registration widgets embedded in its help center, and survey-based feedback with customizable emails. Event data tracked registration and attendance.
“Livestorm helped us scale our training program tremendously from 15 sessions a week to about 32.”
NDNick DeSimoneCustomer Education Lead, Workable
The results, in context
Workable scaled its training program from about 15 sessions a week to roughly 32, a 113% increase, and opened customer education in three new time zones. Enabling automation added an estimated 30 to 50 EU registrants every two weeks.