Case Study: Westhill reclaims 60,000+ engineering hours from internal tooling with Retool
Key results
The challenge
Westhill runs a three-sided marketplace connecting policyholders, contractors, and insurance carriers for home repair claims. Roughly 60% of its engineering capacity was consumed building and maintaining internal tools rather than customer-facing product.
The solution
Westhill deployed an on-premise Retool instance and rebuilt its internal tooling using Retool's component library and custom components, with GraphQL, REST API, and Postgres integrations and group-level permissions and workspaces for access control.
“Retool enabled us to get to market faster with the best build speed out of the box, while still providing enough flexibility to get down to the code when we wanted to.”
MMMike MadisonVP of Product and Principal Engineer, Westhill
The results, in context
Moving internal tooling onto Retool refocused 30 full-time engineers away from tooling work, unlocking more than 60,000 engineering hours and over $5 million in headcount toward the product roadmap.