Automotive / Car subscriptionSourced

Case Study: FINN ships apps 10x faster and saves 200 hours a month with Retool

FINN Case StudySourced & dated by Case Study Desk

Key facts · TL;DR

Company

FINN

Industry

Automotive / Car subscription

Challenge

KYC verification took 15 minutes per ticket

Headline result

10x faster shipping, 200 hours saved monthly

Key results

10x

Faster app shipping

vs. building from scratch

200 hrs

Saved per month

Customer care team

15x

Faster KYC verification

15 min → 1 min per ticket

100+

Custom internal apps

Built on Retool

The challenge

FINN, a car subscription company managing more than 20,000 cars, processed over 1,000 identity-verification (KYC) tickets per month, with each ticket taking about 15 minutes to complete manually.

The solution

FINN built more than 100 custom internal apps on Retool, including a KYC verification app using custom components and database and API integrations to streamline the verification workflow.

“With Retool, we're about 10x faster shipping individual applications. It's just so fast to implement.”
CS
Cornelius Schramm
Senior Business Automation Manager, FINN

The results, in context

The verification workflow dropped from 15 minutes to 1 minute per ticket, saving the customer care team about 200 hours per month, and FINN reports shipping individual applications roughly 10x faster than building from scratch.

Products used

Retool AppsRetool Custom ComponentsRetool Integrations