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Food delivery / logisticsSourced

Case Study: DoorDash builds internal tools 50x faster with Retool

DoorDash Case StudySourced & dated by Case Study Desk
Key facts · TL;DR
Company
DoorDash
Industry
Food delivery / logistics
Challenge
Internal tools took 1–2 months each to build
Headline result
Internal tools built 50x faster

Key results

50x
Faster to build tools
1–2 months → 30–60 min
40+
Active operational tools
Built in Retool
4,000
Cities supported
By the tools built

The challenge

DoorDash's engineering teams needed a growing set of internal operations tools for delivery monitoring, merchant management, fraud investigation, and support escalations. Building each tool, previously on a Django admin panel, took one to two months.

The solution

DoorDash standardized internal tool development on Retool, building dashboards and operational tools for its teams on a shared platform.

“we went from 1-2 months on each tool we needed to build to 30-60 minutes”

RC
Rohan Chopra
Engineering Lead, Dasher Team, DoorDash

The results, in context

Build time for a new internal tool fell from one to two months to 30–60 minutes — roughly 50x faster — and DoorDash now runs more than 40 active operational tools across around 4,000 cities.

Products used

Retool Apps