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Case Study: WebMD Ignite cuts content publishing from months to minutes with Kontent.ai

WebMD Ignite Case StudySourced & dated by Case Study Desk
Key facts · TL;DR
Company
WebMD Ignite
Industry
Healthcare
Challenge
Content-manufacturing model outgrew its old CMS.
Headline result
A patient-education provider moved to a headless model to power omnichannel content manufacturing

Key results

Months to minutes
content publishing time
previously took months
Hours to minutes
task time reduced
several hours to 10-30 minutes

The challenge

WebMD Ignite runs a client-based content-manufacturing and omnichannel delivery model that required a more headless solution than its previous system could provide. Publishing and content tasks were slow under the legacy setup.

The solution

WebMD Ignite adopted Kontent.ai as a headless CMS to support omnichannel deliveries and reduce friction in producing and delivering client content across formats.

It seems like a little thing, but being able to produce visually beautiful content, not just a wall of words, is huge.

TR
Tara Records
Director of Integration & Translation, WebMD Ignite

The results, in context

WebMD Ignite reports reducing content publishing time from months to minutes with Kontent.ai, and cutting individual tasks from several hours to between 10 and 30 minutes. The team highlights the ability to produce richer, more visual content rather than plain text.

Products used

Kontent.ai Kontent.ai