Case Study: How VSC Fire & Security 4x'd monthly quotes with ServiceTrade
Key results
The challenge
VSC Fire & Security operates 250+ service technicians across 15 branch locations providing fire protection, security, and life safety services. The company needed to adopt a single platform quickly across every location and turn inspection findings into revenue more effectively.
The solution
VSC migrated to ServiceTrade in a four-month implementation covering all 15 offices, using it to manage inspections, service calls, deficiency tracking, quoting, and after-service reporting.
“When VSC decided to go with ServiceTrade, we needed to adopt it quickly and make sure that every location was included. We met that goal and started seeing results in our service operations, customer service, and sales in ways that surpassed our expectations in a short amount of time.”
FMFritz MehlerCFO, VSC Fire & Security
The results, in context
After implementation, VSC increased quotes sent per month 4x and converted deficiencies into quotes at 10x the prior rate, reaching a 90% quote approval rate within a month. The company completes 95% of inspections and service calls in the month they are due and has sent 16,000+ online after-service reports to customers.