Case Study: How KC Services grew services revenue 5x with ServiceTrade
Key results
The challenge
KC Services, a commercial facility maintenance contractor, was scaling quickly and found its existing processes unsustainable as service volume grew. Leadership needed a platform versatile enough to support rapid growth in technicians and work orders.
The solution
KC Services adopted ServiceTrade to manage scheduling, dispatch, and service call booking across its operation. The company standardized on the platform as it expanded its technician base and work order volume.
“I haven't seen another software platform out there that can help us like ServiceTrade does.”
NCNick CaplingerChief Operating Officer, KC Services
The results, in context
KC Services grew services revenue 5x, from $3 million to nearly $15 million, while scaling from 50 to 65 technicians. Booking a service call dropped from about 10 minutes to roughly 2 minutes, the number of dispatchers needed fell from 4 to 1 full-time, and the company now handles about 1,150 work orders per month.