Case Study: Snowflake builds a self-service Compliance Center with Vanta
Key results
The challenge
Snowflake's customer trust team managed a high volume of complex manual security and compliance requests as it scaled to serve more than 12,000 customers. The team manually distributed roughly 8,000 reports annually through secure file sharing and spent an estimated 2,000-3,000 hours per year on documentation distribution alone, which caused delays and slowed sales cycles.
The solution
Snowflake deployed Vanta's Trust Center, branded internally as its Compliance Center, in about two months to give customers and prospects a self-service portal for security and compliance information. The Compliance Center now handles more than 8,000 interactions annually.
“Before Vanta, we used to manually distribute about 8,000 reports annually through secure file sharing.”
MKMercy KanengoniSenior Manager of Customer Trust, Snowflake
The results, in context
After launch, Snowflake reported saving more than 2,000 hours annually across its trust program, including over 1,000 hours in the first eight months. The self-service Compliance Center reduced manual documentation distribution while supporting a base of more than 12,000 customers and prospects.