Case Study: Equitable cuts group-quote processing time 80% with Ushur IDP
Key results
The challenge
Equitable Employee Benefits, a division of Equitable Holdings, set out to modernize its group insurance quote intake process, a mission-critical, high-volume operation. The goal was faster, more accurate, and scalable quote handling that improved broker and client experiences.
The solution
Equitable implemented Ushur's Intelligent Document Processing (IDP) solution to automate quote intake, extracting and processing RFP submissions without manual handling.
“Even in weeks during the busy season, when we get a quote request from a broker, we can have it set up in our systems without human interaction and turn an accurate quote around much quicker than the industry average.”
SSStephanie ShieldsHead of Employee Benefits, Equitable
The results, in context
Ushur's IDP delivered an 80% reduction in RFP quote processing time, compressing turnaround from 5 days to 5 minutes, and an 85% reduction in errors. Around 80% of RFP submissions are now processed automatically, including during peak season.