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Case Study: Trusted Tech Team keeps churn under 1% with Chargebee

Trusted Tech Team Case StudySourced & dated by Case Study Desk
Key facts · TL;DR
Company
Trusted Tech Team
Industry
Software reseller / IT services
Challenge
Scaling reseller billing without churn
Headline result
Churn kept under 1% while doubling revenue projections

Key results

<1%
Churn rate maintained
2x
Revenue vs. projections
Doubled revenue projections

The challenge

Trusted Tech Team, a value-added software reseller serving managed service providers, needed a billing foundation that could support rapid growth while keeping subscription churn low.

The solution

The company built its billing on Chargebee, which its operations team credits with providing roughly 90% of the billing foundation it needs.

The results, in context

Trusted Tech Team maintains a churn rate of less than 1% and reports doubling its revenue projections, hiring more people in the six months following adoption than before.

Products used

Chargebee Chargebee Billing