Case Study: Cafeyn cuts involuntary churn 90% with Chargebee
Key results
The challenge
Cafeyn, a Paris-based digital press service serving over two million users, ran on outdated subscription systems that limited growth and generated involuntary, technical churn. Failed payments and manual processes eroded operational efficiency.
The solution
Cafeyn migrated its subscription base to Chargebee, moving 400,000 subscriptions in under two months and adopting Chargebee's retention and recovery tooling to handle failed payments automatically.
“Before Chargebee, we struggled with outdated systems that limited our growth potential and caused technical churn. Now, with Chargebee powering our subscription management, we've seen a significant reduction in manual tasks, fewer errors, and an overall boost in operational efficiency.”
BSBram SteijnsGrowth Product Manager, Cafeyn
The results, in context
Cafeyn reported a 90% reduction in involuntary churn after the migration, alongside fewer manual tasks and errors. The company completed the migration of 400,000 subscriptions in under two months and serves over two million users.