Case Study: Freshdesk scales from 500 to 80,000 customers on Chargebee

Key results

The challenge

Freshdesk, a customer-support software company, needed subscription billing that could scale internationally as it grew its customer base and product line.

The solution

Freshdesk standardized its subscription billing on Chargebee, supporting multiple currencies and countries as it expanded and launched new SaaS products.

The results, in context

Freshdesk grew from 500 customers in early 2012 to 80,000 within five years, billing across 193 countries and six currencies while managing four products on Chargebee.

Products used