Case Study: How TripleTen Uses Retell's Calling AI to Transform Admissions Operations
Key results
The challenge
TripleTen, an online tech-education provider, needed to scale its admissions outreach without adding staff. Pickup and conversion depended on timely calls, and a consistent caller ID proved critical, with pick-up rates dropping 20% when it was temporarily unavailable.
The solution
TripleTen deployed Retell AI calling agents for outbound admissions, using a Batch Call feature and a consistent caller ID with a measured, staged rollout beginning in August 2024.
“Among the various providers we met, Retell stood out. We particularly appreciated that Retell was the only one genuinely interested in understanding our specific case and actively guiding us.”
ARAna RiabovaAI Growth Product Manager, TripleTen
The results, in context
The AI agents increased pickup and conversion rates by 20% and now handle 17,000 outbound calls monthly, saving roughly 200 hours per month. Since implementation in August 2024, the agent has logged more than 3,000 hours of talk time.