Case Study: How GiftHealth Achieved 4x Operational Efficiency with Retell AI
Key results
The challenge
GiftHealth, a healthcare provider, needed to support rapid patient growth without a proportional increase in operational staff or engineering load. Its existing team could not scale to meet rising call volume.
The solution
GiftHealth deployed Retell AI voice agents to resolve incoming patient calls, with the majority of ongoing maintenance handled by its product team rather than engineering.
“Our numbers show that 45-50% of calls are completely resolved by Retell AI without ever touching a human. We haven't even fully expanded it to all our lines yet.”
JAJonathan AdlySenior Engineer, GiftHealth
The results, in context
Over six months, Retell AI supported nearly 200% of GiftHealth's patient user base with only 50% of its original operational staff, a 4x gain in operational efficiency. The AI now fully resolves 45-50% of incoming calls, with 90% of maintenance handled by the product team.